Refund policy

We want you to be happy with your purchase.

IF SOMETHING ARRIVES DAMAGED, FAULTY, OR NOT WHAT YOU ORDERED

Email support@puddlehaus.com within 30 days of delivery with your order
number and a photo of the problem. We'll send a replacement or give you a
full refund — whichever you'd prefer.

You don't need to send anything back. There is no return postage to pay
and nothing to package up. Keep the item.

SIZING

We can't accept returns simply because a size didn't suit. But if the
sizing information on our site was unclear, incomplete or wrong, that's
our fault, not yours — contact us and we'll sort it out.

CHANGE OF MIND

We're not able to accept change-of-mind returns.

REFUNDS

Once approved, refunds are processed within 5–7 business days to your
original payment method. Your bank may take a few extra days to show it.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Nothing in this policy limits your rights under the Australian Consumer
Law. Our goods come with guarantees that cannot be excluded. If a product
has a major failure, you are entitled to a replacement or refund, and to
compensation for any other reasonably foreseeable loss. If the failure is
minor, we may choose to repair, replace or refund.

Questions: support@puddlehaus.com